Patient Service Officer

IHH Healthcare; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare provider in Singapore is seeking candidates for frontline operations at various clinics. Responsibilities include managing patient registration, handling enquiries, and supporting doctors. Candidates with GCE 'N' Levels or a diploma, and those with relevant healthcare experience are preferred. The role requires 44 hours of work per week, including weekends.

Qualifications

• Able to work 44 hours (5.5 days) a week, including weekends and public holidays.
• Comfortable working independently or in a fast-paced team environment.
• Experience in the healthcare industry is preferred.

Responsibilities

• Perform registration, appointment scheduling, and dispensing of medication.
• Attend to walk-in patients and manage phone enquiries.
• Support doctors in language translation when needed.

Skills

Detail-oriented

Service-oriented

IT knowledge

Customer service experience

Multiple languages

Education

Minimum GCE 'N' Levels

Diploma Holders preferred

Job description

Working location: Islandwide Parkway Shenton clinics
Working hrs: 44hrs/ week including weekends and PH. No overnight shift

Key accountabilities

• Perform frontline operations that include registration, appointment scheduling, referral booking, dispensing of medication and cashier duties.
• Attend to walk-in patients and answer phone enquiries.
• Perform chaperon activities and assist in explaining the procedures to patients.
• Support doctors in language translation when needed.
• Proper maintenance of patients’ records and keeping count of drug inventory.
• Ensure proper maintenance of clinic facility for cleanliness and positive image.
• Strict adherence to SOPs and perform routine checks/audits within the clinic.
• Responsible for daily operations matters and it includes collating & compiling patient management indicators.
• Support in the submission of medical reports and claims (TPA/CHAS/Medisave).
• Assist in coverage of other facilities when required due to lack of manpower.

Qualifications & Experience

• Minimum GCE ‘N’ Levels, Diploma Holders preferred.
• Basic IT knowledge and computer literacy.
• Detail and service-oriented.
• Able to work 44 hours (5.5 days) a week, including weekends and public holidays.
• Able to travel down to various clinics across Singapore.
• Comfortable with working independently or in a team with a fast-paced environment.
• Frontline customer service experience is an added advantage.
• Relevant work experience in the healthcare industry would be an added advantage.
• Experience in working with diverse groups of professionals/personnel.
• The ability to speak in multiple languages is an added advantage.