Patient Service Associate (Work-Study Diploma in Patient & Management Services)

Tan Tock Seng Hospital; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare institution in Singapore is seeking candidates for frontline patient services, emphasizing care, empathy, and professionalism. The successful applicant will manage patient registrations, schedule appointments, collect payments, and assist in medical reviews. Ideal candidates should possess at least a diploma or equivalent qualifications, have strong communication skills, and preferred experience in customer service. This role offers an opportunity to work in a dynamic environment.

Qualifications

• Diploma in any discipline or equivalent qualifications.
• Preferably has experience in frontline customer service.
• Must be a team player with strong interpersonal skills.

Responsibilities

• Demonstrate care and empathy in frontline services.
• Handle patient registration, appointment scheduling, and payments.
• Assist doctors with patient medical reviews.

Skills

Good interpersonal communication skills

Ability to multi-task

Frontline customer service experience

Education

Diploma in any discipline

GCE 'A'/'O' Level

Higher NITEC in Business Studies

NITEC in Service Skills

Job description

Institution: Tan Tock Seng Hospital

Family Group: Ancillary

You will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients. You will handle the registration of patients' visits, appointment scheduling, collection of payments, and provide financial counselling. In addition, you will handle the administration of patients' records and assist doctors with patient's medical reviews in the consultation rooms.

Requirements

• Diploma in any discipline/ GCE 'A'/'O' Level/ Higher NITEC in Business Studies/ NITEC in Service Skills
• Able to multi-task and work in a fast-paced and dynamic environment
• A team player with good interpersonal communication skills
• Experience in frontline customer service is preferred