Patient Service Associate (Urgent Care)

WORQ PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a Patient Service Associate for their Urgent Care Centre. This role involves providing excellent customer service, managing patient admissions, and ensuring smooth operations. Candidates should have at least a GCE 'O' Levels qualification and proficiency in Microsoft Office. Experience in service industries is preferred. This is a 2-year contract with a rotating work schedule that includes public holidays.

Qualifications

• Minimum GCE 'O' Levels qualification or equivalent.
• Proficient in Microsoft Office; SAP knowledge is a plus.
• Ability to speak a second language is advantageous.
• Comfortable working in a hospital setting.

Responsibilities

• Handle admission and discharge processes.
• Make internal and external appointments for patients.
• Provide basic financial counselling when requested.
• Attend to any patient enquiries.

Skills

Customer service

Communication

Team player

Multitasking

Education

Minimum GCE 'O' Levels or equivalent

Tools

Microsoft Office

SAP

Job description

As a Patient Service Associate in our Urgent Care Centre (UCC), you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission and discharge processes, which includes financial counselling, payment, monitoring of bed request status ensure proper registration of personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure UCC’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Attend to any patient and next-of-kin enquiries.
• Provide chaperone assistance to doctors/nurses.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.
• Location will be at Alexandra Hospital