Patient Service Associate, Specialist Outpatient Clinic*(5043)

NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Patient Service Associate to provide friendly and efficient customer service, ensuring patient satisfaction in the Specialist Outpatient Clinics. Key duties include patient registration, billing, and appointment coordination. Candidates should possess at least a Minimum 'N' Level and desirable skills in communication, multitasking, and teamwork. This role offers a fulfilling career in healthcare with opportunities for growth.

Qualifications

• Minimum 'N' Level required.
• Healthcare or service industry experience preferred.
• Proficient in computer skills.
• Good communication and interpersonal skills necessary.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Deliver friendly, efficient customer service.
• Perform registration and screening of patients.
• Accurate billing and timely collection of payments.
• Assist clinicians during clinic consultations.
• Coordinate patient appointments.

Skills

Communication skills

Interpersonal skills

Computer skills

Multitasking

Education

Minimum 'N' Level

Job description

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration


• Perform registration and screening of patients


• Perform accurate billing and timely collection of payments


• Comply to clinic facilities readiness


• Consultation Room


• Assist clinicians and/or therapists during clinic consultation.


• Provide proper care and coordination and coordinate first/follow-up appointments for patients.


• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum "N" Level.


• Healthcare or service or related industry preferred but not required.


• Proficient in computer skills.


• Team player with good communication and interpersonal skills.


• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.