Patient Service Associate (Financial Counselling)

TAN TOCK SENG HOSPITAL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Singapore is seeking a candidate for a customer service role. Responsibilities include delivering frontline services, assisting with patient admissions, and providing financial counseling. Ideal candidates should have a diploma, preferred customer service experience, and proficiency in MS Office. Opportunities for growth in a fast-paced and dynamic setting are available.

Qualifications

• Diploma in any discipline or equivalent qualifications.
• Experience in frontline or customer service is preferred.
• Proficiency in computer applications.

Responsibilities

• Deliver excellent frontline services with care and professionalism.
• Handle patient registration, payment collection, and inquiries.
• Provide financial counseling to patients and families.

Skills

Customer service experience

Interpersonal skills

Communication skills

Multi-tasking

Education

Diploma or equivalent

Tools

MS Office

Job description

Challenges

Roles & Responsibilities

• Deliver prompt and excellent frontline services with care, empathy and professionalism
• Handle patient registration, payment collection and bill enquiries
• Provide financial counselling to help patients and next-of-kin make informed decisions through sharing of inpatient bill estimates, available payment modes and financial assistance
• Coordinate with relevant stakeholders to facilitate admission and financial counselling processes for seamless patient experience
• Support in administrative and logistical tasks, with opportunities to be involved in improvement initiatives that contribute towards the transformation of overall healthcare financing journey

Requirements

• Diploma in any discipline/ GCE 'A'/'O' Level /Higher NITEC / NITEC in any disciplines
• Frontline / customer service experience preferred
• Proficient in computer application i.e. MS Office
• Able to multi-task and work in a fast-paced,dynamic environment
• An adaptable team player with good interpersonal and communication skills
• Able to work on weekends and public holidays