Patient Service Associate Executive, Radiology

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution is seeking a dedicated customer service support professional. The role involves delivering exceptional service, managing patient interactions, and mentoring new team members. Successful candidates will have a diploma and at least 2 years of experience in healthcare or customer service, and proficiency in MS Office.

Qualifications

• Diploma with at least 2 years’ relevant experience in healthcare, hospitality or customer service.
• Experience in supervision and mentoring of staff is advantageous.

Responsibilities

• Deliver professional and excellent customer service.
• Perform duties for registration, appointment scheduling, cashiering, and financial counselling.
• Coach and guide new staff on department workflows.

Skills

Customer-oriented

Good communication

Interpersonal skills

Education

Diploma

Tools

MS Office

Job description

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Job Category: Ancillary

Posting Date: 29 May 2025

You will deliver professional and excellent customer service to support the smooth operation of the department. You will perform frontline duties involving registration, appointment scheduling, cashiering, financial counselling and patient requests or enquires. You will also reconcile the counter collections and ensure timely submission of reports to the Business Office. In addition, you will coach and guide new staff on department workflows and processes as well as participate in quality improvement activities.

Requirements

• Diploma with at least 2 years’ relevant experience in healthcare, hospitality or customer service industry
• Proficient in MS Office applications
• Customer-oriented with good communication and interpersonal skills
• Experience in supervision and mentoring of staff will be advantageous