Patient Service Associate Executive, Pre-Operative & Admitting Services

Sengkang General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Customer Service Team Leader to manage a team delivering excellent customer service. Responsibilities include staff management, coaching, and resolving operational issues. Ideal candidates have a diploma or GCE ‘O’ / ‘N’ Level with extensive frontline experience. This role requires great interpersonal skills and the ability to work staggered hours.

Qualifications

• Diploma with 2 years' frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years.
• Excellent interpersonal skills and attention to detail required.
• Ability to work staggered hours between 6.30am and 6.30pm.

Responsibilities

• Lead a team to deliver professional customer service.
• Manage staff rostering and support process improvement initiatives.
• Assist in handling service feedback and resolving operational issues.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

Diploma in any discipline

GCE ‘O’ / ‘N’ Level

Tools

SAP system

Job description

You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.Your responsibilities include managing staff rostering, coaching and training team members, as well as supporting process improvement initiatives. In addition, you will assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.

Requirements

Diploma in any discipline with 2 years of frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience

Customer-oriented with excellent interpersonal skills and attention to detail

Experience with SAP system will be advantageous

Able to work staggered hours between 6.30am and 6.30pm on weekdays

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