Patient Service Associate, Emergency Medicine

National University Hospital; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading medical institution in Singapore seeks an Administrative Support role to provide friendly customer service and assist patients in the Emergency Medicine Department. Responsibilities include patient registration, handling inquiries, and ensuring cleanliness at counters. Candidates should possess GCE ‘N’/‘O’ level education and excellent communication skills. This position requires willingness to work in rotating shifts.

Qualifications

• At least GCE ‘N’/‘O’ level education.
• Possess Class 3 or 4 License.
• Practical knowledge of hospital operations is an added advantage.
• Proficiency in computer skills (MS Office).
• Good interpersonal and communication skills.
• Compassionate and positive attitude towards patients.

Responsibilities

• Register patients at Emergency Medicine Department.
• Collect payment for A&E facility fee.
• Provide financial counseling to patients and relatives.
• Handle general and phone inquiries.
• Attend to patient and visitor needs.
• Ensure decor and cleanliness at counters.
• Discharge Emergency patients.
• Organize E-cards.

Skills

Interpersonal skills

Communication skills

Compassion

Education

GCE ‘N’/‘O’ level education

Tools

MS Office

Job description

Job Purpose

• To provide administrative support and deliver friendly and excellent customer service to patients and visitors, to achieve excellence in patient care and satisfaction.
• To ensure that functions and responsibilities assigned are efficiently performed to provide effective patient care
• Adhere to policies and procedures of hospital services

Duties and Responsibilities

Primary Duties and Responsibilities (80%)

• Register patients presenting at Emergency Medicine Department
• Collect payment for A&E facility fee and deposit for inpatient admissions
• Provide Financial Counseling to patients and relatives for inpatient admissions
• Handle general and phone enquiries
• Attend to patient and visitors needs
• Ensure overall decor and cleanliness at the counters and waiting areas
• Ensure equipment are functional and relevant reading materials are up to date
• Discharge Emergency patients
• Sort and organize E-cards
• Handling of General Enquiries through EMD hotline [phone] & 6772 2555)
• Apply telephone etiquette standards when handling phone enquiries
• Follow through on enquiries until case is closed
• Book appointments in EPIC or through liaising with Specialist Outpatient Clinics (SOC)
• Follow through for all appointment requests required by EMD within 3 workingdays.
• Provide updates on patient’s condition to patient’s relatives eg. Doctor has ordered X-ray, waiting for blood tests results, waiting for available bed for admission
• Remind doctor or nurse to update patient’s relatives
• Look out for patients and/or patients’ relatives who require assistance
• Assist patients and/or patients’ relatives with enquiries
• Resolve any PR problems
• Adhere to department and hospital policies and procedures

Secondary Responsibilities and Duties (20%)

• Attend daily roll call / meetings
• Participate in quality improvement project (eg: 6S, RIE - Service Improvement Project)
• Assume any duties / responsibilities as assigned by Ops Head, Executive or Service Executive

Job Specification/Requirements

• At least GCE ‘N’/‘O’ level education
• Possess Class 3 or 4 License
• Practical Knowledge of hospital operations is an added advantage
• Proficiency in computer skills (MS Office)
• Possess good interpersonal and communication skills
• Display compassion, a positive and caring attitude towards patients, internal and external clients
• Willing to work 3 rotating shifts