Patient Service Associate (EDFC)

Tan Tock Seng Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A major healthcare institution in Singapore is seeking a Patient Administration Officer to handle patient registration, collect deposits, and provide financial counselling. Ideal candidates will have a diploma in any discipline and preferably prior customer service experience. The role requires proficiency in MS Excel and the ability to work in a fast-paced environment with rotating shifts, including weekends and public holidays.

Qualifications

• Preferably with frontline / customer service experience.
• Able to work in a fast-paced environment and multi-task.
• Require to don PPE and N95 mask when necessary.

Responsibilities

• Perform patient registration and collect deposits.
• Provide financial counselling to patients.
• Handle decant transfers of patients to other hospitals and administrative matters.

Skills

Customer service

Data entry

Proficiency in MS Excel

Multi-tasking

Education

Diploma in any discipline

GCE 'A' or 'O' Level

Higher NITEC / NITEC in any discipline

Job description

Overview

Incumbent will be required to perform multiple tasks of patient registration, deposit collection and provide financial counselling. Handling of decant transfers of patients to other hospitals and other adhoc administrative matters relating to patients' admission.

Responsibilities

• Perform patient registration, collect deposits and provide financial counselling.
• Handle decant transfers of patients to other hospitals and other adhoc administrative matters relating to patients' admission.

Requirements

• Diploma in any discipline / GCE 'A' or 'O' Lvel / Higher NITEC / NITEC in any disciplines
• Preferably with frontline / customer service experience
• Proficient in MS Excel
• Able to work in a fast paced enviroment and multi-task
• Require to don PPE and N95 mask when situation calls for the need to
• Able to perform 3 rotating shifts on 6 day work week including weekends and public holidays