Patient Service Associate (Dept of Diagnostic & Interventional Imaging)

KK Women's and Children's Hospital; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Patient Service Associate. This role involves providing front counter services for Diagnostic Imaging, including appointment booking, registration, and handling customer queries. The ideal candidate has GCE ‘N’ Level qualifications, customer service experience, and proficiency in Microsoft Office. Candidates should be team players with good interpersonal skills and a willingness to work shifts.

Qualifications

• Minimum GCE ‘N’ Level with 5 credits including English or ITE Certificate in Office Skills.
• Experience in customer service is preferred.
• Proficiency in Microsoft Office applications will be an advantage.

Responsibilities

• Provide front counter services including appointment booking and registration.
• Handle routine customer queries, feedback, and complaints.
• Cross-train in other administrative work as part of career development.

Skills

Customer service experience

Good interpersonal skills

Effective communication

Education

Minimum GCE ‘N’ Level with 5 credits including English

ITE Certificate in Office Skills

Tools

Microsoft Office

Job description

Patient Service Associate (Dept of Diagnostic & Interventional Imaging)

KK Women’s and Children’s Hospital – Bukit Timah

Your key role is to provide Diagnostic Imaging’s front counter services, including appointment booking, registration, ordering, billing and the handling of routine frontline customer queries, feedback and complaints. You will be cross‑trained in another area of administrative work as part of your career development.

Requirements

• Minimum GCE ‘N’ Level with 5 credits including English or ITE Certificate in Office Skills
• Experience in customer service is preferred
• Proficiency in a range of Microsoft Office software applications will be an advantage
• A team player with good interpersonal skills and the ability to communicate effectively
• Willing to work on rotating shifts, weekends will be an advantage

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