Patient Service Associate (Call Centre) (Night Shift) | 4 Days Work Week @ Woodlands South

RMA CONTRACTS PTE. LTD.; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A service-oriented organization in Singapore is seeking candidates for a customer service role with responsibilities including handling enquiries through various communication channels, managing protocols, and entering data into the CRM. The position offers a $2,500 salary with a performance bonus, and involves night shifts with a 4-day work week. Being proficient in Microsoft Office and CRM systems is essential.

Benefits

Yearly performance bonus

Qualifications

• Pleasant personality and customer service oriented.
• Able to work independently as well as in a team.
• Proficient in MS Excel / office.

Responsibilities

• Handle customers’ enquiries through various communication methods.
• Manage protocols for fire & emergency messages.
• Make data entries to the CRM System and maintain records.

Skills

CRM

Customer Service Oriented

Microsoft Office

Customer Experience

Interpersonal Skills

Healthcare Administration

B2B Accurate Data Entry

Job description

Job Description

• Contract until Sep 2026 (Renewable)
• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Pay Package

• Salary: $2,500
• Yearly performance bonus

Working hours (Shift and rostered)

• Night Shift: 8.30PM to 8.00AM.
• Shift shall be rostered. - With 1 hour of mealtime
• 4-day work week, 3 Days Off

General Requirements

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Pleasant personality and customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.