Patient Service Associate (2R, Emergency Department)

TAN TOCK SENG HOSPITAL PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent healthcare institution in Singapore is seeking a compassionate Patient Service Associate to join its Emergency Department. You will ensure that patients receive a positive experience, assist with registrations, manage inquiries, and support clinical duties. Ideal candidates should have a diploma and demonstrate excellent communication skills. This role offers a competitive salary and opportunities for professional growth.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Supportive work environment

Qualifications

• Diploma in any discipline or equivalent education.
• Previous experience in a healthcare setting or customer service preferred.

Responsibilities

• Assist patients and their families upon arrival and ensure accurate information recording.
• Provide clear information regarding ED procedures and policies.
• Manage patient records, schedule appointments, and assist with billing.
• Administer nasal swabs and assist in taking vital signs.

Skills

Excellent communication skills

Strong organizational skills

Ability to multi-task

Proficiency in using various computer applications

Education

Diploma in any discipline/GCE 'A'/'O' Level/Higher NITEC/NITEC

Job description

Patient Service Associate – Emergency Department

Job Summary:

We are seeking a compassionate Patient Service Associate (PSA) to join our dynamic Emergency Department (ED) team. As a PSA, you will play a crucial role in ensuring that our patients and their families have a positive experience during their time in the ED.

Key Responsibilities

• Patient Reception and Registration:
  • Assist patients and their families upon arrival, ensuring all necessary information is accurately recorded.
  • Support the triage process by managing patient flow and coordinating with the medical team.
• Handling Inquiries and Communication:
  • Provide clear information to patients and families regarding ED procedures, waiting times, and hospital policies.
• Administrative Duties:
  • Manage patient records and documentation, ensuring all information is up-to-date and properly filed.
  • Scheduling and assisting with appointments.
  • Ad‑hoc duties such as excel preparation.
• Billing and Payment:
  • Assist with payment collection.
• Clinical Duties (training provided):
  • Administer nasal swabs to patients.
  • Assisting to take vital signs and ECGs.
  • Transferring patients from wheelchair to trolley, and assisting in pushing patients around.

Qualifications

Diploma in any discipline/GCE 'A'/'O' Level/Higher NITEC/NITEC in any discipline

Skills and Competencies

• Excellent communication skills, with the ability to convey information clearly and empathetically.
• Strong organizational skills, with the ability to manage multiple tasks in a fast‑paced environment.
• Able to multi‑task, work in a fast‑paced and dynamic environment.
• Proficiency in using various computer applications.

Additional Requirements

• Willingness to work 2 rotating shifts, weekends, and public holidays.
• Previous experience in a healthcare setting or in customer service is preferred but not required.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career growth within the healthcare industry.
• A supportive and collaborative work environment where your contributions make a direct impact on patient care.