Patient Service Associate

Fullerton Healthcare Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore is seeking a dedicated Patient Service Associate to support telemedicine operations and ensure seamless patient care. Candidates should have experience in healthcare administration or pharmacy, excellent communication skills, and a commitment to patient experience. This role involves managing patient data, coordinating medication delivery, and working in a dynamic healthcare environment. Flexible shifts including nights and weekends are required.

Qualifications

• Experience in healthcare administration or pharmacy settings preferred.
• Excellent communication and customer service skills are essential.
• Willingness to work shifts, including nights, weekends, and holidays.

Responsibilities

• Manage patient data and verify information for telemedicine visits.
• Pack and dispense medications prescribed during online consultations.
• Ensure compliance with PDPA regulations.
• Ensure accurate medication packing.
• Coordinate with operations team and delivery partners for timely medication delivery.
• Process insurance information and handle payments.
• Perform timely billing in the clinic systems and insurance portals.
• Assist in responding professionally to doctors and patients’ queries.
• Assist in inventory management for clinic supplies and medications.
• Support the Team Lead in operational tasks and inventory management.

Skills

Healthcare administration experience

Familiarity with medications

Excellent communication skills

Customer service skills

Tech-savvy

Attention to detail

Tools

Microsoft Office

Job description

Day Shift: 07:45 – 17:45 hrs

Night Shift: 12:30 – 22:30 hrs

Timings are rostered, but 44h per week Mon to Sun (staggered. e.g. 8/815/830 start each shift is 9 hours)

We're seeking a dedicated Patient Service Associate to support our telemedicine operations and ensure seamless patient care.

Key Responsibilities

• Manage patient data and verify information for each telemedicine visit
• Maintain patient records in compliance with PDPA regulations
• Pack and dispense medications prescribed during online consultations
• Ensure accurate medication packing
• Coordinate with operations team and delivery partners for timely medication delivery
• Process insurance information and handle payments
• Perform timely billing in the clinic systems and insurance portals
• Assist in responding professionally to doctors and patients’ queries and concerns
• Assist in inventory management for clinic supplies and medications
• Support the Team Lead in operational tasks and inventory management

Qualifications and Skills

• Experience in healthcare administration or pharmacy settings preferred
• Familiarity with medications and healthcare regulations preferred
• Excellent communication and customer service skills
• Tech-savvy, proficient in Microsoft Office suite and comfortable working with multiple software platforms
• Commitment to healthcare innovation and patient experience
• Unwavering integrity and commitment to high standards
• Strong attention to detail and meticulousness
• Willingness to work shifts, including nights, weekends, and holidays
• Strong teamwork ethic and collaborative
• Adaptable and eager to learn in a dynamic healthcare environment

If you're passionate about enhancing patient experiences in telemedicine and contributing to innovative healthcare delivery, we encourage you to apply. Join us in our mission to provide affordable and accessible care for all.

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.

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