Patient Service Associate

National Skin Centre Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading dermatological center in Singapore is seeking a candidate to oversee the clinic counter operations and assist patients with queries and registrations. The ideal applicant will have a GCE 'N' Level or above and at least 1 year of customer service experience. Proficiency in Microsoft Office is required. The role involves managing patient appointments and assisting with financial counselling.

Qualifications

• At least 1 year of direct frontline customers' service experience.

Responsibilities

• Oversees the smooth and efficient running of the clinic counter.
• Attends to patients' enquiries, provide directions and assist with clarifications.
• Assists in registration and billing of patients accurately.
• Makes appointments for follow-up patients.
• Assists patient with Medisave application / financial counselling.
• Assist with doctors' requests relating to patients' management.
• Preparation of consultation rooms.
• Performs other duties as assigned by the Assistant Manager or Senior Executive.

Skills

Customer service experience

Proficiency in Microsoft Office

Education

GCE 'N' Level and above

Job description

Company description:

The National Skin Centre (NSC), a member of NHG Health, is an outpatient specialist dermatological centre with a team of dermatologists who have the experience and expertise to treat a wide variety of skin conditions. The Centre also aims to facilitate subspecialisation and be the national focus for the treatment, research, and training on all aspects of skin disease.

Job description:

Roles and Responsibilities:

• Oversees the smooth and efficient running of the clinic counter
• Attends to patients' enquiries, provide directions and assist with clarifications
• Assists in registration and billing of patients accurately
• Makes appointments for follow-up patients
• Assists patient with Medisave application / financial counselling
• Assist with doctors' requests relating to patients' management
• Preparation of consultation rooms
• Performs other duties as assigned by the Assistant Manager or Senior Executive

Job Requirements:

• GCE 'N' Level and above
• At least 1 year of direct frontline customers' service experience
• Proficient in Microsoft Office