Patient Service Associate

CRAWFURD MEDICAL CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare clinic in Singapore is seeking a receptionist to perform various duties including patient registration, assisting doctors, and managing laboratory specimens. The ideal candidate must work 5.5 days a week, communicate effectively in Mandarin, and thrive in a fast-paced environment. Those with experience in insurance claims are preferred. Additional skills such as ECG and phlebotomy will be advantageous. Only shortlisted applicants will be notified.

Qualifications

• Must be able to work 5.5 days a week, including full days on weekdays and half days on Saturday.
• Candidates with experience in insurance/corporate claims preferred.
• Additional skills such as ECG and phlebotomy are advantages.

Responsibilities

• Perform receptionist duties at the front counter.
• Register and triage patients upon arrival.
• Assist doctors during consultations, including serving as chaperone.
• Perform basic assessments for patients.
• Assist with minor procedures and manage laboratory specimens.

Skills

Communication skills

Team player

Ability to work in fast-paced environment

Knowledge of ECG

Phlebotomy skills

Effective communication in Mandarin

Job description

Job Responsibilities

• Perform receptionist duties at front counter

• Register and triage patients on arrival to clinic

• Assist doctors during consultation including serving as chaperone

• Perform basic assessment for patient (e.g. blood pressure, visual acuity)

• Assist with minor procedures (e.g. nebulisers, swab tests)

• Assist in managing laboratory specimens

• Prepare and dispense medications

• Handle all transactions including payments and ensure proper documentation

• Ensure accuracy of clinical data entry into computer system

• Prepare submission for corporate and insurance / TPA claims

• Assist in management of medication and consumables supplies including stock-taking

• Arrange/book appointments for patients for follow-up treatment and vaccination

• Daily e-submission claims for different insurance schemes

• Maintenance of the physical facility of the clinic

• Perform data entry and closure of daily settlement

• Maintain filing system, coordinate appointments and other administrative duties

• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience

• Must be able to work 5.5 days work week, which includes Mondays to Fridays (full days) and Saturdays morning (half day)

• Able to work in fast paced environment

• Team Player

• Able to communicate effectively in Mandarin to support interactions with Chinese-speaking patients

• Good communication skills

• Candidates with experience with insurance / corporate claims preferred

• Additional skills such as ECG and phlebotomy will be an advantage

• Those with more experience may be considered for Senior Position

Interested candidates, please apply with your updated resume, expected salary and notice period. We regret that applicants who have previously applied will not be reconsidered. Only shortlisted applicants will be notified.