Patient Service Associate

National Cancer Centre Singapore Pte Ltd; Singapore; On-site; SGD 25,000 - 40,000; Full time

Job summary

A leading national cancer centre in Singapore is seeking a Senior / Patient Service Associate to assist patients efficiently. You will perform frontline operations, manage patient registrations, and provide essential support during consultations. Ideal candidates should have at least a diploma or equivalent qualifications and demonstrate strong customer service skills. Full training is provided for this rewarding role in healthcare.

Qualifications

• No healthcare experience required; training provided.
• Experience in customer service is an advantage.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greeting patients and handling enquiries.
• Registering patients and guiding them to use Self Service Stations.
• Scheduling appointments and providing relevant information.
• Performing cashiering duties.
• Facilitating patients' use of Medisave and insurance.
• Assisting doctors during consultations.
• Recording patients' vital signs.
• Preparing patients for examinations.

Skills

Customer Service

Multi-tasking

Education

Diploma / 'A' Level / Higher NITEC & NITEC / GCE 'O' or 'N' Level

Job description

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

The Senior / Patient Service Associate performs both roles of frontline operations and patient assisting.

The Senior / Patient Service Associate handles general enquiries from patients and visitors, performs registration, scheduling of appointments and cashiering services to patients at either Specialist Oncology Clinics (SOCs), Ambulatory Treatment Unit, Radiation Oncology or Oncologic Imaging.

The Senior / Patient Service Associate also traces patients’ documents, provides room assistance to clinical staff during consultations in SOCs or Radiation Oncology.

Responsibilities

• Greeting patients and handling patients’ enquiries

• Registering patient for services and guiding patient to use Self Service Station (SSS)

• Scheduling appointments for patients and providing them with relevant information regarding tests and investigations according to policies and procedures

• Performing cashiering duties for services rendered to patients

• Performing Financial Counselling and assist in facilitating patient’s utilisation of their own and/or family members’ Medisave and/or claim their MediShield Life/Integrated Shield plan for payment

• Assisting and chaperoning doctors in consultation rooms

• Recording vital signs (height, weight, temperature, pulse, respiration, blood pressure) of patients

• Preparing patients for physical examinations and investigations

Qualifications

• Diploma / ‘A’ Level / Higher NITEC & NITEC / GCE ‘O’ or ‘N’ Level

• No healthcare experience required, as full training will be provided (but will be an added advantage if there is)

• Experience in Customer Service would be an added advantage

• Able to multi-task under fast-paced environment