Patient Service Associate

National Healthcare Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a Patient Service Associate to manage appointments, assist healthcare providers, and ensure smooth patient visits. Candidates must have a basic diploma, strong communication skills, and proficiency in relevant healthcare tools. This role offers an opportunity to contribute to community healthcare improvement and supports professional development.

Benefits

Continuous learning opportunities

Professional development programs

Qualifications

• Detail-oriented and strong interpersonal skills.
• Experience in healthcare administration is advantageous.
• Proficiency in NGEMR and Microsoft Office is essential.

Responsibilities

• Manage appointments and registrations; ensure smooth patient flow.
• Handle front-counter operations and provide consultation room support.
• Assist healthcare providers with basic clinical tasks.

Skills

Interpersonal skills

Communication

Organisational abilities

Education

Basic diploma

Tools

NGEMR

National Billing System

Microsoft Office applications

Job description

Overview

Join us as a Patient Service Associate (PSA) at our Precision and Preventive Health Centre (PPHC) @ AMKSC, where you'll play a vital role in delivering exceptional healthcare experiences. In this dynamic position, you'll be the first point of contact for our patients, managing appointments, handling registrations, and ensuring smooth patient flow throughout their visit. Your responsibilities will include both front-counter operations and consultation room support, where you'll assist healthcare providers by performing basic clinical tasks such as taking vital signs and providing translation services when needed.

Responsibilities

• Manage appointments and registrations; ensure smooth patient flow throughout visits.
• Handle front-counter operations and provide support in the consultation rooms.
• Assist healthcare providers with basic clinical tasks such as taking vital signs.
• Provide translation services when needed.

Qualifications

• Basic diploma; detail-oriented with strong interpersonal skills.
• Experience in healthcare administration is advantageous.
• Proficiency in NGEMR, National Billing System, and Microsoft Office applications is essential.
• Excellent communication skills in English and your mother tongue; comfortable interacting with diverse groups of patients and healthcare professionals.
• Passionate about patient care; strong organisational abilities; comfortable handling administrative tasks including billing and record management.
• Weekend work may occasionally be required.

Benefits and Development

Join our dedicated team and contribute to improving community healthcare while developing your career in healthcare administration. We offer opportunities for continuous learning and professional development in a supportive environment.