Patient Experience Transformation (Volunteer Management)

Changi General Hospital; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A major healthcare institution in Singapore seeks a Volunteer Programme Manager to enhance patient care by optimizing volunteer resources and fostering community connections. Responsibilities include managing volunteer recruitment, expanding support services, and liaising with hospital departments and community organizations. A degree and at least 2 years of experience are required, along with strong relationship-building and time management skills.

Qualifications

• At least 2 years of relevant working experience.
• Good working knowledge of customer service operations.
• Healthcare experience or volunteer management is an advantage.
• Strong presentation and communication skills.
• Proficient in creating multimedia presentations.

Responsibilities

• Develop and manage volunteer recruitment and training systems.
• Expand support services and integrate volunteer services with patient initiatives.
• Design and oversee diverse volunteer programmes.
• Liaise with hospital departments and community organisations.

Skills

Relationship building

Time management

Presentation skills

Creativity and planning

Multitasking

Customer service

IT applications proficiency

Education

Degree in any discipline

Job description

You will enhance patient care by leveraging the skills, time, and compassion of volunteers and support group members, while fostering stronger connections between the hospital and the local community.

You will optimise resources by supplementing the hospital's workforce with skilled inbound volunteers, allowing staff to focus on core medical duties. You will also facilitate patient empowerment through support groups that promote peer-to-peer support, education, and coping strategies for various health conditions.

Responsibilities

Volunteer Programme Management and Engagement

• Develop and manage volunteer recruitment, training and retention systems
• Oversee programmes, monitor performance, provide feedback, and ensure sufficient staffing patient areas

Patient Support and Experience Enhancement

• Expand support services
• Develop and execute plans to improve patient satisfaction
• Integrate volunteer services with patient support initiatives

Programme Development and Quality Assurance

• Design and oversee diverse volunteer programmes
• Provide orientation and training
• Ensure compliance with policies and standards
• Regularly evaluate programme effectiveness
• Drive continuous improvement based on feedback

Stakeholder Engagement and Collaboration

• Liaise with hospital departments, healthcare professionals, and community organisations
• Identify high-impact areas of volunteer involvement
• Develop strategies to strengthen community relationships

Requirements

• Degree in any discipline with at least 2 years’ relevant working experience
• Has good working knowledge of ground customer service operations
• Those with healthcare experience or volunteer management would have an advantage
• Strong relationship building skills, positive, creative and meticulous planner
• Strong multi-tasking skills and good time management
• Good presentation and communications skills
• Proficient in relevant IT applications, capable of creating motion graphics, animations, videos and developing engaging PowerPoint presentations using multimedia elements
• Flexible and willing to work on occasional weekends for event coverage
• Only shortlisted candidates will be notified.