Patient Experience Coordinator - Medical Clinic

TALENT TRADER GROUP PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a Front Desk Officer to manage the front desk and provide excellent service to patients. Responsibilities include responding to phone calls, supporting medical staff, and ensuring a smooth patient experience. The ideal candidate will have a Diploma in Business Administration and at least one year of experience in the healthcare industry. Communication skills are essential. This position offers a dynamic work environment and opportunities for growth.

Qualifications

• Minimum 1 year working experience in healthcare industry.

Responsibilities

• Respond to phone calls promptly while managing the front desk.
• Serve as the first point of contact and deliver quality service to walk-in visitors.
• Support doctors and nurses by preparing patients for their consultations.
• Assist with ordering and tracking diagnostic tests to ensure a smooth patient experience.
• Ensure documents are updated accurately and promptly in the clinic system.
• Help process billing correctly and efficiently.
• Follow through on each patient’s full visit.
• Prepare for the clinic’s operations for the following day.

Skills

Excellent communication skills

Education

Diploma in Business Administration or related field

Job description

A healthcare service provider in Singapore is seeking a Front Desk Officer to manage the front desk and provide excellent service to patients. Responsibilities include responding to phone calls, supporting medical staff, and ensuring a smooth patient experience. The ideal candidate will have a Diploma in Business Administration and at least one year of experience in the healthcare industry. Communication skills are essential. This position offers a dynamic work environment and opportunities for growth.