PATIENT CARE EXECUTIVE

ASPENHEALTH PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

A healthcare services provider in Singapore seeks proactive individuals for a role involving patient care coordination and administrative support. Candidates must be bilingual and computer-literate, with a diploma or degree preferred. Relevant healthcare qualifications and customer service experience will be advantageous. Responsibilities include scheduling appointments, managing patient feedback, and handling operational issues. On-job training and attractive benefits are provided.

Benefits

On-job training

Transport welfare

Career progression

Attractive OT pay

Qualifications

• Must be able to work on weekends and/or Public Holidays.
• Fresh Graduates are welcome to apply.
• Relevant healthcare-related qualifications and/or customer service experiences will be advantageous.

Responsibilities

• Provide coordinated care to patients and clinic staff.
• Schedule appointments and maintain a patient care database.
• Handle operational issues and ensure timely resolutions.
• Provide full administrative support to the team.
• Manage and resolve patient feedback on various platforms.
• Coordinate and follow up with corporate medical services requests.

Skills

Bilingual

Computer-Literate

Diligence

Multitasking

Integrity

Education

Diploma / Degree Preferred

Job description

Job Description

• Provides coordinated care to Patients and Clinic Assistants / Managers by developing, monitoring and evaluating interdisciplinary care
• Schedule appointments and maintain a patient care database by entering new information as it becomes available; verifying findings and reports and backing up data
• To handle day to day operational issues and to ensure that they are resolved in a proper and timely manner
• To provide effective and efficient full admin support to the team
• Maintains quality service by establishing and enforcing organisation standards, including but not limited to managing and resolving patient feedback from various platforms
• Maintains clear channel of communication with CA/CMs across all clinics via GChat/clinic chats
• Handles appointment bookings and answers queries
• Arranges appointments and addresses queries relating to various national health initiatives
• Coordinates and follows up with corporate medical services requests
• To carry out any other duties and responsibilities as may be assigned

Job requirements

Criteria / Requirement:

• Able to commit in working on weekends and/or Public Holidays
• Bilingual
• Computer-Literate
• Diploma / Degree Preferred, Fresh Graduate are welcome to apply
• Relevant healthcare-related qualifications and/or customer service experiences will be an advantage

Who will be suitable in this role?

• Proactive in learning and comfortable to get hands-on
• Diligent and someone who has high integrity
• Able to multitask with due diligence, speed and accuracy
• Ability to manage work pressures under fast-paced environments
• Reliable and dependable nature

Work Environment & Benefits?

• On-job training is provided
• Transport welfare is provided
• Career Progression based upon individual competency and performance
• Attractive OT pay for staff willing to work over and beyond their usual duties