Passenger Services Associate

SATS Ltd.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading ground handling company in Singapore is looking for a Passenger Services Associate to enhance the departure experience for passengers at Changi Airport. You will be responsible for greeting and guiding passengers, assisting with self-service kiosks, and coordinating with airline crews. Candidates should be customer-oriented, comfortable with computer use, and proficient in English. This role requires shift work including weekends and holidays, offering career opportunities and attractive incentives.

Qualifications

• Ability to perform rotating shift work including weekends and public holidays.
• Strong customer service skills and teamwork.
• Comfortable with computer usage.
• Confident in conversing and writing in English.

Responsibilities

• Greet passengers and ensure a smooth departure process.
• Assist and guide passengers in using self-service kiosks.
• Communicate with airline crews and coordinate departure activities.
• Guide transit passengers to holding areas.
• Assist passengers needing special assistance.
• Create operational logs and documentation.
• Maintain professional decorum and compliance to procedures.
• Assist with on-ground logistics during flight disruptions.

Skills

Customer Oriented

Good team player

Computer proficiency

English proficiency

Job description

Company description

GTRSG is the Singapore branch of an exciting joint venture company between SATS Ltd and Air Asia. Bringing together the expertise of SATS and the innovation of Air Asia, this young and dynamic ground handling company provides seamless check‑in and boarding, baggage services and aircraft handling experiences at Changi Airport terminal 4. We strive to improve the productivity of our personnel, enhancing service level, with a strong emphasis on maintaining high safety standards.

Why Join Us

At GTRSG, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at GTRSG.

Job description

As a Passenger Services Associate, you play a vital role in creating a pleasant experience for passengers' departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.

Key Responsibilities

• Greeting passengers upon their arrival and ensuring a smooth departure process. This includes checking in and managing various flight and customer requests
• Service ambassador to assist and guide passengers on the use of Self‑Service Kiosk and Auto Bag Drops
• Gate handling duties including communicating with airline crews and coordinating departure activities with various departments
• Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa)
• Assisting passengers who require special assistance
• Assisting to create operational logs and documentation as required, such as gate reports and counter reports
• Act as an interface between passengers and airline customers
• Maintain professional decorum, grooming and communication at all times
• Ensures compliance to safety, security and standard operating procedures of the company, airlines and airport authorities
• Maintain full awareness of assigned flight schedules and statuses, and gate changes
• Assist with on‑the‑ground logistics during flight disruptions, delays, diversions or irregular operations (IRROPs)
• Any other Ad‑hoc duties assigned by your supervisor

Key Requirements

• Able to perform rotating shift work including weekends and public holidays
• Customer Oriented and a good team player
• Comfortable with using computer
• Able to converse and write in English confidently