Passenger Relations Officer (Seletar Airport / Part Time / $12 per hour)

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A leading company in the Aviation Industry is seeking vibrant individuals for a customer service role at Seletar Airport, Singapore. Responsibilities include handling inquiries, assisting passengers, and providing information about services. Ideal candidates will have at least 1 to 2 years of customer service experience and a strong service aptitude. The hourly rate is $12.00.

Qualifications

• Minimum GCEO level with 1 to 2 years of customer service experience.
• Possess a strong service aptitude and a passion for providing good customer service.
• Outgoing personality, able to engage passengers of diverse backgrounds.

Responsibilities

• Handle customer inquiries face-to-face and over the telephone.
• Assist passengers with general wayfinding and information services.
• Administer the handling of lost and found items.
• Provide basic frontline car park services.
• Facilitate customer online purchase collections.

Skills

Customer service experience

Strong service aptitude

Proactive engagement

Education

GCEO level

Job description

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a part of their team.

Job Scope

• Handle customer inquiries, both face-to-face and over the telephone at the counter
• Assist passengers with general wayfinding and provide information on various services
• Administer the handling of lost and found items
• Administer the loan of amenities such as wheelchairs and baby strollers
• Provide basic frontline car park services, including answering inquiries, parking redemption, and basic troubleshooting for redemption
• Offer visitor information on Singapore, including transport, accommodation, communication, and places of interest
• Facilitate customer online purchase collections and address related inquiries
• Undertake other ad-hoc duties as required by the team

Requirement

• MinimumGCEO level with 1 to 2 years of Customer Service experience
• Possess a strong service aptitude and have a passion for providing good customer service
• Out-going personality, able to proactively engage passengers of diverse backgrounds, nationalities, age through active interaction

Other Information

Working Location: Seletar Airport
Working Hours: 700am to 700pm / 830am to 830pm
Hourly Rate: $12.00

Thank you for your interest but only shortlisted applicants will be notified.