Passenger Relations Officer (Seletar Airport / Full Time / Gross $2580)

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent aviation client in Singapore is seeking a Passenger Relations Officer to handle customer inquiries at Seletar Airport. The role requires strong customer service skills and the ability to engage with diverse passengers. Applicants should have a minimum GCEO level and 1 to 2 years of experience in customer service. Working hours range from 07:00am to 07:00pm or 08:30am to 08:30pm.

Qualifications

• 1 to 2 years of customer service experience is required.
• Ability to interact with a diverse range of passengers.
• Outgoing personality with a passion for customer service.

Responsibilities

• Handle customer inquiries face-to-face and over the telephone.
• Assist passengers with wayfinding and service information.
• Administer lost and found items and loan of amenities.

Skills

Customer service aptitude

Proactive engagement

Education

Minimum GCEO level

Job description

Passenger Relations Officer (Seletar Airport / Full Time / Gross $2580)

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a part of their team.

Job Scope

• Handle customer inquiries, both face-to-face and over the telephone at the counter
• Assist passengers with general wayfinding and provide information on various services
• Administer the handling of lost and found items
• Administer the loan of amenities such as wheelchairs and baby strollers
• Provide basic frontline car park services, including answering inquiries, parking redemption, and basic troubleshooting for redemption
• Offer visitor information on Singapore, including transport, accommodation, communication, and places of interest
• Facilitate customer online purchase collections and address related inquiries
• Undertake other ad-hoc duties as required by the team

Requirements

• Minimum GCEO level with 1 to 2 years of Customer Service experience
• Possess a strong service aptitude and have a passion for providing good customer service
• Out-going personality, able to proactively engage passengers of diverse backgrounds, nationalities, age through active interaction

Other Information

• Working Location: Seletar Airport
• Working Hours: 07:00am to 07:00pm / 08:30am to 08:30pm

Thank you for your interest but only shortlisted applicants will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.