Partnership Customer Success Manager (APAC)

Sumsub; Singapore; Remote; SGD 80,000 - 100,000; Full time

Job summary

A leading verification platform is looking for a Partnership Customer Success Manager to enhance relationships with partners and clients. This fully remote role requires advanced English and Mandarin alongside previous experience in customer success or business development. You will manage client relationships, ensure satisfaction, and act as a liaison with internal teams. The company offers flexible working, extra leave, and opportunities for learning and development.

Benefits

Fully remote and flexible working schedule

Access to coworking space

1 extra day off for your birthday

7 additional days off for Christmas & New Year

7 days of sick leave

Regular team offsites

Learning opportunities and support for events

Qualifications

• Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in relevant spheres.
• Basic understanding of KYC is a big plus.
• Strong analytical skills and a proactive approach.

Responsibilities

• Manage customers at all levels and help them succeed.
• Grow relationships with Key Clients and stakeholders.
• Identify opportunities and potential challenges.
• Ensure partner satisfaction through proactive engagement.
• Introduce clients to new features and handle releases.
• Provide client feedback internally.
• Act as a liaison between partners and internal teams.

Skills

Advanced English

Mandarin

Analytical skills

Proactivity

Customer relationship management

Project Management

KYC knowledge

Google Sheets

MS Excel

Analytical skills

Tools

Google Sheets

MS Excel

Job description

Overview

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface. Sumsub serves over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.

Now we are looking for a Partnership Customer Success Manager who will build, keep and improve strong connections with our partners and customers.

What You Will Be Doing

• Managing customers on all levels: technical, business, and product and help them succeed in their goals.
• Managing and growing relationship with Key Client (stakeholders).
• Identifying opportunities and potential challenges.
• Ensuring partner satisfaction through proactive engagement and regular check-ins.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Act as a liaison between partners and internal teams (Sales, Solution Architects, Partners, Product Management, Legal and Marketing)

About You

• Advanced English and Mandarin
• Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
• Basic understanding of KYC will be a big plus.
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and proactive approach.

What We Offer

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages

1. TA screening
2. Hiring Manager Interview
3. Assignment
4. Final Interview

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.