Partner Operations Manager, YouTube (Vietnamese, English)

Google; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore seeks a Partner Operations Manager for YouTube to provide operational support, solve issues, and enhance partner experience. The ideal candidate has a bachelor's degree, speaks Vietnamese and English fluently, and has experience in technical project management or customer-facing roles. This role offers the opportunity to work closely with partners and drive product solutions.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in a technical project management or customer-facing role.
• Ability to communicate in Vietnamese and English fluently.

Responsibilities

• Provide operational support for premium partners on the YouTube platform.
• Serve as a consultant to internal, cross-functional stakeholders.
• Identify key metrics to evaluate data quantitatively and qualitatively.
• Contribute to scaling Partner Operations through innovation.

Skills

Fluent communication in Vietnamese

Fluent communication in English

Technical project management

Customer-facing role experience

Spreadsheet analysis

Data management

Education

Bachelor’s degree or equivalent practical experience

Job description

Partner Operations Manager, YouTube (Vietnamese, English)

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.
• Ability to communicate in Vietnamese and English fluently, to manage client solutions in this region.

Preferred Qualifications

• Experience with spreadsheet analysis, creating presentations, and data management.
• Knowledge of the local entertainment industry, cultural landscape and current marketplace trends.
• Ability to manage multiple, time‑sensitive projects while working independently to drive projects to completion with minimal guidance and high attention to detail.
• Ability to be proactive, make constructive suggestions, and come up with innovative ways to scale initiatives.
• Ability to navigate ambiguity and manage competing priorities in a changing environment.
• Ability to troubleshoot technical issues and effectively communicate complex topics.

About the job

As a Partner Operations Manager, you will provide YouTube support to major partners in Vietnam and South Asia countries (e.g., Music Labels, Media Companies, independent creators, etc.). You will become a YouTube product expert, solve the day‑to‑day issues of our partners, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross‑functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work closely with other partner‑facing teams to provide value‑add services to help increase partner happiness and growth.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting‑edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Provide operational support for premium partners on the YouTube platform, primarily through email communication.
• Serve as a consultant to internal, cross‑functional stakeholders on the YouTube product. Work with assigned Partner Managers and Technology Managers on account in‑depth search and share insights for partner growth.
• Identify key metrics to evaluate data both quantitatively and qualitatively.
• Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamline the operational workflow by identifying and eliminating bottlenecks.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.