Partner Advocate: Technical Support & Travel Solutions

Expedia Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global travel technology company based in Singapore is seeking a Partner Support Analyst to assist partners by analyzing and resolving technical issues. Successful candidates will demonstrate proficiency in APIs, SQL, and possess excellent interpersonal skills. Responsibilities include managing support cases using Zendesk, collaborating across teams, and ensuring product availability. Ideal candidates will hold a Bachelor's degree in Computer Science or a related field and be fluent in both English and Mandarin. Exciting travel perks and a collaborative work environment await.

Benefits

Full benefits package

Flexible work model

Generous time-off

Parental leave

Career development resources

Qualifications

• Proficient with APIs and SQL as related to other programming languages.
• Ability to deliver high quality and workable solutions for technical issues.
• Fluent in oral and written English and Mandarin.

Responsibilities

• Effectively analyze and resolve partner-raised support cases using Zendesk.
• Fulfill service requests raised by internal and external parties.
• Monitor availability of EPS products to maintain awareness of current performance.

Skills

Customer Focus

Problem Solving

Organizational Effectiveness

Oral Communication

Written Communication

APIs

SQL

Education

Bachelor's degree in Computer Science or related field

Tools

Zendesk

Job description

A global travel technology company based in Singapore is seeking a Partner Support Analyst to assist partners by analyzing and resolving technical issues. Successful candidates will demonstrate proficiency in APIs, SQL, and possess excellent interpersonal skills. Responsibilities include managing support cases using Zendesk, collaborating across teams, and ensuring product availability. Ideal candidates will hold a Bachelor's degree in Computer Science or a related field and be fluent in both English and Mandarin. Exciting travel perks and a collaborative work environment await.