Part-time Support Officers (Rover - Serangoon/Sengkang/Hougang)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service company in Singapore is looking for Support Officers to provide assistance at the front counter and handle customer inquiries efficiently. The ideal candidate has a GCE ‘O’ Level and prior experience in customer service. Good interpersonal and communication skills are essential. Working hours include weekdays and some Saturdays. This position requires a proactive approach and the ability to work independently as well as part of a team.

Qualifications

• Previous experience in customer service support is an advantage.
• Pleasant and professional demeanor.
• Aptitude for handling enquiries tactfully.

Responsibilities

• Maintain presence at the front counter for customer assistance.
• Greet and register customers using the case management system.
• Respond to customer enquiries in a timely manner.
• Conduct daily checks of the service center.
• Assist with digital application forms.

Skills

Interpersonal skills

Communication skills

Customer service

Microsoft Office proficiency

Education

GCE ‘O’ Level

Job description

P-Serv is partnering with our Client to hire for Support Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanor with good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)
• Saturdays - 8.15am to 1.30pm
• Comfortable to rover around assigned cluster
• Min 3 shifts per week

We regret to inform, only shortlisted candidates shall be contacted.