Part-time Support Officers (Rover - Serangoon)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for Support Officers to assist customers at the service center. Ideal candidates should have a pleasant demeanor, be capable of handling enquiries tactfully, and be proficient in Microsoft Office. The role requires maintaining a presence at the front counter, responding to enquiries, and providing administrative support. Working hours include shifts from Monday to Friday, with some Saturdays. The position promotes teamwork and independent work.

Qualifications

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage.
• Pleasant and professional demeanor with good interpersonal and communication skills.
• Able to handle customer enquiries tactfully.
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications.
• Able to work independently and as part of a team.

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk‑in customers using the case management system.
• Respond to customer enquiries professionally and efficiently.
• Manually track walk‑in customer numbers in case of queue system downtime.
• Conduct daily operational checks of the service centre.
• Handle telephone and inbound email enquiries in a timely manner.
• Provide administrative support including document filing and data entry.
• Assist with setting up videoconferencing for appointments.
• Provide logistical support for ad‑hoc events when needed.
• Engage with customers to teach/guide on digital apps.
• Assist customers with online application forms.
• Perform prompt follow‑ups and administrative duties.
• Perform any additional duties assigned by supervisor.

Job description

P-Serv is partnering with our Client to hire for Support Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk‑in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk‑in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad‑hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow‑ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanor with good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)
• Saturdays - 8.15am to 1.30pm
• Comfortable to rover around assigned cluster
• Min 3 shifts per week

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Abdul Rahman