Part-time Support Officers (Rover - Clementi)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service organization in Singapore is seeking Support Officers to assist at the front counter and provide efficient customer service. Candidates should possess GCE ‘O’ Level and have good interpersonal skills. The role involves greeting customers, managing queues, and performing administrative tasks. Ideal candidates will be proactive and able to work in a team or independently. Regular working hours include weekdays and Saturdays.

Qualifications

• Prior experience in customer service support is an advantage.
• Pleasant and professional demeanor is necessary.
• Able to handle customer enquiries tactfully.

Responsibilities

• Provide prompt customer assistance at the front counter.
• Greet and register walk-in customers.
• Respond to customer enquiries professionally.

Skills

Interpersonal skills

Communication skills

Customer service experience

Proficient in Microsoft Office

Ability to work independently

Education

GCE ‘O’ Level

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

P-Serv is partnering with our Client to hire for Support Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanor with good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)
• Saturdays - 8.15am to 1.30pm
• Comfortable to rover around assigned cluster
• Min 3 shifts per week

We regret to inform, only shortlisted candidates shall be contacted.