Part-time Support Officers (Rover - Boon Lay)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for a customer service role. The role involves assisting customers at the front counter, managing inquiries, and performing administrative tasks. Ideal candidates will have a GCE ‘O’ Level and good interpersonal skills. Working hours include Monday to Friday and some Saturdays, with a focus on providing efficient service and support.

Qualifications

• Min GCE ‘O’ Level with relevant experience is preferred.
• Pleasant demeanor with strong communication skills.
• Able to work independently and in a team setting.

Responsibilities

• Support customers at the front counter and assist them promptly.
• Manage customer enquiries through various channels professionally.
• Perform administrative tasks including filing and data entry.
• Engage customers on digital applications and online services.

Skills

Customer service support experience

Good interpersonal skills

Proficient in Microsoft Office

Education

GCE ‘O’ Level

Job description

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk‑in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk‑in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad‑hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assist customers with online application forms using the portal
• Perform prompt follow‑ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanor with good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location:

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)
• Saturdays – 8:15am to 1:30pm
• Comfortable to roam around assigned cluster
• Min 3 shifts per week

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Abdul Rahman