Part Time Roving Front Desk Officer (Boon Lay)

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A customer service organization in Singapore is seeking part-time Customer Service cum Admin Officers. The role emphasizes managing customer interactions and providing administrative support while ensuring high levels of customer satisfaction. Ideal candidates should possess a minimum of GCE ‘O’ Level qualification and strong communication skills. Flexibility to adapt to changing environments is crucial as the position involves roving between different offices. Working hours vary between full and half days with a commitment of at least 6 months.

Qualifications

• Prior experience in customer service support is an advantage.
• Excellent verbal and written communication skills.
• Capacity to adapt to changing environments and handle unexpected challenges.

Responsibilities

• Man the front counter at all times.
• Maintain high levels of customer satisfaction.
• Manage customer queues when required.
• Welcome walk-in customers and register them via the case management system.
• Attend to enquiries related to financial assistance via phone and emails.
• Perform operational checks on the service centre and replenish collaterals.
• Collect documents and make certified copies.
• Provide administrative support such as filing, data entry, and letter preparation.
• Rove around different offices depending on manpower planning.

Skills

Customer service

Verbal communication

Written communication

Adaptability

Education

Min GCE ‘O’ Level

Job description

Join Our Team: Part-Time Customer Service cum Admin Officers Wanted! Embrace a Dynamic Role with Flexible Days and Make a Difference in Customer Satisfaction!

Job Responsibilities

• Man the front counter at all times
• Maintain high levels of customer satisfaction at all times
• Queue management when required
• Welcome walk-in customers and register customers via case management system
• Attend to enquiries pertaining to financial assistance, via phone call and emails
• Operational checks on the service centre and replenishment of collaterals before the start of each day
• Collect documents received from customers and make certified copies of these documents
• Provide administrative support such as filing of documents, data entry, printing and preparation of letters etc
• Need to be roving around different offices depending on manpower planning

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Excellent verbal and written communication skills
• Capacity to adapt to changing environments and handle unexpected challenges

Working Hours and other Info

• Commit min 3 days on weekdays!
• Commit min 6 months or longer!
• Full Day - 8:15am to 6:30pm (with 1 hour break)
• Half Day (Saturday) - 8:15am to 1pm
• Roving within West Region.

Application Notice

We regret to inform, only shortlisted candidates shall be contacted.

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