Part-Time Roving Front Desk & Customer Care Pro

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A customer service organization in Singapore is seeking part-time Customer Service cum Admin Officers. The role emphasizes managing customer interactions and providing administrative support while ensuring high levels of customer satisfaction. Ideal candidates should possess a minimum of GCE ‘O’ Level qualification and strong communication skills. Flexibility to adapt to changing environments is crucial as the position involves roving between different offices. Working hours vary between full and half days with a commitment of at least 6 months.

Qualifications

• Prior experience in customer service support is an advantage.
• Excellent verbal and written communication skills.
• Capacity to adapt to changing environments and handle unexpected challenges.

Responsibilities

• Man the front counter at all times.
• Maintain high levels of customer satisfaction.
• Manage customer queues when required.
• Welcome walk-in customers and register them via the case management system.
• Attend to enquiries related to financial assistance via phone and emails.
• Perform operational checks on the service centre and replenish collaterals.
• Collect documents and make certified copies.
• Provide administrative support such as filing, data entry, and letter preparation.
• Rove around different offices depending on manpower planning.

Skills

Customer service

Verbal communication

Written communication

Adaptability

Education

Min GCE ‘O’ Level

Job description

A customer service organization in Singapore is seeking part-time Customer Service cum Admin Officers. The role emphasizes managing customer interactions and providing administrative support while ensuring high levels of customer satisfaction. Ideal candidates should possess a minimum of GCE ‘O’ Level qualification and strong communication skills. Flexibility to adapt to changing environments is crucial as the position involves roving between different offices. Working hours vary between full and half days with a commitment of at least 6 months.