Part Time Receptionist (4 - 12 hours/week)

ATHOS PERFORMANCE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A performance training clinic in Singapore is seeking a Receptionist to be the first point of contact for clients, ensuring a smooth and professional experience. Responsibilities include greeting clients, managing appointments, and handling administrative tasks. The ideal candidate will possess excellent communication and organisational skills, and have a customer service mindset. A personal interest in health or fitness is a plus, aligning with the clinic's environment. This role is pivotal to maintaining client satisfaction and operational efficiency.

Qualifications

• Ability to manage multiple tasks in a fast-paced environment.
• Reliability and punctuality required.
• Discretion when handling confidential information.

Responsibilities

• Greet clients and maintain a welcoming reception area.
• Manage appointment bookings and client communications.
• Assist with payments and billing inquiries.

Skills

Excellent communication skills

Strong organisational skills

Customer service mindset

Proactive problem-solver

Tools

clinic software

POS systems

WhatsApp Business

Job description

The Receptionist is the first point of contact for our clients and plays an essential role in delivering a smooth, friendly, and professional experience at our physiotherapy & performance training clinic. This role supports front desk operations, client communication, appointment coordination, and administrative tasks that keep the clinic running efficiently.

Key responsibilities:

• Greet clients warmly and maintain a welcoming, tidy reception area.
• Manage appointment bookings, rescheduling, and cancellations through clinic software.
• Addressing client requests and enquiries promptly through calls, emails, WhatsApp messages, and walk-in enquiries.
• Process payments, issue receipts, and assist with insurance or billing enquiries.
• Support clinicians by coordinating client flow and ensuring appointments run smoothly.
• Maintain confidentiality and uphold PDPA standards in all client interactions.
• Perform general administrative duties, filing, and basic reporting as needed.
• Assist with client reminders, follow-ups, and customer care touch points.
• Support clinic operations such as stock checks, small errands, and daily opening/closing procedures.
• Contributing to a positive and organised working environment.

This role requires:

• Excellent communication skills — warm, clear, and client-focused.
• Strong organisational skills with the ability to multi-task.
• Professional and polished demeanour, both in person and digitally.
• Comfortable with technology (clinic software, WhatsApp Business, email, POS systems).
• Reliability and punctuality, with strong attention to detail.
• Ability to remain calm and helpful when managing multiple clients or busy periods.
• Team player who collaborates well with clinicians and administrative staff.
• Customer service mindset, with a genuine interest in helping clients feel supported.
• Discretion and integrity, especially when handling confidential health information.
• Proactive problem-solver, able to anticipate needs and assist where required.

A personal interest in health, fitness, or sports is a plus, as it aligns well with the clinic environment and client needs.

This role is based in our clinic, located at 321 Orchard Road (Somerset).