Part-time Centre Assistant

EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A Mandarin enrichment centre in Singapore is seeking part-time staff to assist with customer service and student administration on weekends. The ideal candidate is fluent in English and Mandarin, enjoys working with children, and is passionate about providing excellent service. Flexible working hours and a comprehensive role involving customer inquiry handling, course consultation, and administrative duties are part of this position.

Qualifications

• Confident and tactful in handling customer’s needs.
• Passionate in providing excellent customer service.
• Must love children and comfortable working around them.

Responsibilities

• Attend to walk-in customers and incoming phone/email enquiries.
• Provide professional course consultation and excellent customer service to prospective customers.
• Work closely with the Operations Manager in student placements and scheduling of classes.

Skills

Fluent in English

Fluent in Mandarin

Customer service skills

Communication skills

Team player

Tools

Microsoft Word

Microsoft Excel

Job description

If you are looking for a part-time job on weekends to supplement your monthly income, value good customer service, eloquent in English, willing to learn and grow with the company, then you are most welcome to apply!

Responsibilities

• Attend to walk-in customers and incoming phone/email enquiries
• Provide professional course consultation and excellent customer service to prospective customers
• Work closely with the Operations Manager in student placements and scheduling of classes
• Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
• Process student registrations and payments
• Correspond with existing customers through phone, text messages, emails and letters
• Perform a variety of administrative duties in support of the day-to-day operations
• Process student registrations and payments
• Assisting the teacher in the class in ensuring the wellbeing of the students
• Ensure the safety and appropriate behaviour of students at the centre
• Tidy and prepare the classrooms before and after lessons

Requirements

• Fluent in English and Mandarin, to handle both English and Mandarin speaking customers.
• Confident and tactful in handling customer’s needs.
• Passionate in providing excellent customer service.
• Possess good communication skills.
• Must love children and comfortable working around them.
• Possess a cheery and pleasant disposition.
• Meticulous and systematic with administrative procedures
• Has a good eye for details.
• Excellent team player with a people-oriented personality.
• Proficient in Microsoft Word, Excel and other administrative applications.
• Applicants with experience working in tuition or enrichment centres have an added advantage.

Working hours

Saturday and/or Sunday from 8.30am to 7.00pm (actual schedule subjected to roster), adhoc for weekdays

Work locations

• Our Tampines Hub
• Parkway Parade
• Safra Choa Chu Kang
• Anchorvale Village
• The Woodleigh Mall
• AMK Hub
• White Sands

Salary

$12 per hour for Weekday / $15 per hour for Weekend