Packaged/SaaS Application Engineer

ARISTON SERVICES PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading services company in Singapore is looking for a candidate to configure and support SaaS applications. The ideal candidate will have master proficiency in ServiceNow Customer Service Management (CSM) and be skilled in software platforms and application support. Responsibilities include leading team meetings, providing mentorship, and driving innovative solutions to enhance user experience. The role offers opportunities to collaborate and grow professionally in a dynamic environment.

Qualifications

• Master proficiency in ServiceNow Customer Service Management (CSM) is required.
• Advanced proficiency in relevant development tools and practices is preferred.

Responsibilities

• Configure and support packaged or SaaS applications.
• Utilize standard tools and APIs to align solutions with business needs.
• Act as a subject-matter expert and collaborate with teams.
• Lead cross-functional team meetings to ensure project alignment.
• Mentor junior team members and evaluate best practices.

Skills

ServiceNow Customer Service Management (CSM)

Packaged Development Estimating

Packaged Application Integration

SaaS Testing

Software Platforms

Job description

Responsibilities

• Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability.
• Utilize standard tools, APIs, and low‑code platforms to align solutions with business needs while preserving compatibility and performance.
• Act as a subject‑matter expert, collaborate with and manage the team to perform effectively.
• Make team decisions, engage with multiple teams, and contribute to key decisions.
• Provide solutions to problems for your immediate team and across multiple teams, developing innovative solutions that enhance user experience and system performance.
• Lead cross‑functional team meetings to ensure alignment on project goals and deliverables.
• Conduct thorough testing and validation of applications to ensure quality and reliability.
• Provide mentorship and guidance to junior team members to foster their professional growth.
• Continuously evaluate and implement best practices in application development and support.

Qualifications

• Master proficiency in ServiceNow Customer Service Management (CSM) – required.
• Advanced proficiency in Packaged Development Estimating, Packaged Application Integration, SaaS Testing, and Software Platforms – suggested.