P2P Senior Operations Specialist / Manager

Toobit; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading crypto platform in Singapore seeks an experienced P2P Senior Operations Specialist/Manager to enhance their P2P trading business. This role involves optimizing merchant processes, managing payment rules, and analyzing market trends. The ideal candidate has extensive experience in crypto operations and a strong focus on data analysis. This is a full-time position offering significant influence in a dynamic environment.

Qualifications

• Minimum 2 years of crypto P2P/C2C operations experience.
• Understanding of global crypto trading habits.
• Experience in merchant onboarding and risk control.

Responsibilities

• Support strategies to expand C2C market share.
• Analyze market trends to identify opportunities.
• Design growth plans and manage merchant qualification standards.
• Improve operational flows for onboarding and dispute handling.

Skills

Data-driven mindset

Strong communication skills

Understanding P2P merchant models

Experience in fraud prevention

Job description

P2P Senior Operations Specialist / Manager

Toobit is seeking an experienced P2P Senior Operations Specialist/Manager to lead merchant management, crypto payment rule-setting, risk control, and the overall growth of our global P2P (C2C) trading business. You will be responsible for building merchant governance frameworks, optimizing operational processes, and improving P2P liquidity and user experience.

Key Responsibilities

• Support and execute operational strategies to expand Toobits C2C market share.
• Analyze market trends, supply/demand patterns, and pricing to identify opportunities.
• Design region-based growth plans and contribute to business acquisition strategies.
• Develop and manage merchant qualification standards, onboarding workflows, and tiered merchant systems.
• Establish and continuously optimize crypto payment rules, merchant policies, and trading guidelines.
• Monitor merchant reliability, payment performance, dispute ratios, and overall quality.
• Improve operational flows for onboarding, trading processes, dispute handling, and after-sales support.
• Build merchant/user performance scoring systems and implement quality audits.
• Drive continuous optimization of P2P product usability and merchant tools.
• Identify abnormal merchant/user behaviors, fraud patterns, and payment risks.
• Work with Risk, Compliance, and AML teams to refine KYC/KYB and transaction monitoring rules.
• Implement merchant/user restrictions when risk thresholds are triggered.
• Collaborate with Product & Tech teams to launch new P2P features and payment enhancements.
• Partner with BD teams to recruit high-quality merchants and improve liquidity.
• Coordinate with Customer Support and Compliance to resolve operational issues and disputes.
• Assist in planning P2P campaigns to activate inactive users and attract new traders.
• Support merchant incentive programs and regional liquidity boosting initiatives.

Requirements

• Minimum 2 years of work experience, with at least 12 years in crypto P2P/C2C operations, payments, fintech, or related fields.
• Strong understanding of P2P merchant models, payment methods, and global crypto trading habits.
• Experience in merchant onboarding, payment rule-setting, liquidity operations, or risk control.
• Familiarity with AML/KYC/KYB and fraud-prevention workflows.
• Strong data‑driven mindset and communication skills.
• Ability to work in English; other regional languages are a plus.

Seniority level: Associate

Employment type: Full‑time

Job function: Customer Service

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