P2P Operations Specialist (Remote)

Bitget; Singapore; Remote; SGD 60,000 - 90,000; Full time

Job summary

A leading digital assets company in Singapore is seeking a professional to enhance user experience and manage risks in P2P transactions. The ideal candidate has over 3 years of relevant experience in the cryptocurrency or fintech sector, strong analytical skills, and proficiency in Mandarin and English. This role offers competitive salary and the chance to be part of an innovative organization.

Benefits

Competitive salaries

Global work environment

Career development opportunities

Qualifications

• At least 3+ years of P2P operations experience, ideally in cryptocurrency or fintech.
• Strong analytical thinking skills to interpret data and make data-driven decisions.
• Excellent communication and problem-solving abilities.
• Proficient in both Mandarin and English.

Responsibilities

• Identify pain points in P2P transaction processes to enhance user experience.
• Implement fraud prevention strategies for compliance.
• Track and analyze key performance indicators to pinpoint issues.
• Collaborate with teams to drive new feature launches.
• Maintain communication for issue resolution and reduce complaints.

Skills

P2P operations experience

Analytical thinking

Problem-solving abilities

Verbal communication in Mandarin

Verbal communication in English

Job description

About us

Bitget is one of the world’s leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting‑edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you’ll do

• User Experience Optimization: Identify pain points and opportunities in P2P transaction processes to enhance user experience.
• Risk Management: Implement and oversee fraud prevention strategies to ensure compliance with regulatory and internal requirements.
• Data Analysis: Track and analyze key performance indicators KPI to pinpoint issues.
• Collaboration: Partner with product, marketing, and technical teams to drive the launch of new features and ensure the platform evolves to meet market demands.
• User Support: Maintain communication with the customer service team to establish SOPs for issue resolution and reduce customer complaint rates.

What you’ll need

• At least 3+ years of P2P operations experience; ideally with experience in cryptocurrency or fintech sectors.
• Strong analytical thinking skills, with the ability to interpret data and make data-driven decisions.
• Excellent communication and problem‑solving abilities.
• Exceptional verbal and written communication skills (proficient in both Mandarin and English).

Why Bitget?

• Bitget is the world’s leading web 3 platform for copy trading and one of the world’s largest and most respected exchanges.
• We are a global company with staff members from over 50 different countries and regions.
• We are growing and looking for world‑class ambitious talents to help us continue this journey.
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe.
• We offer competitive salaries and benefits.
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can – be part of it!