Outward Billing & QA Analyst – Interline & SPA

Singapore Airlines; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airline company in Singapore is seeking a Finance Officer to manage billing processes, ensuring high quality and accuracy in outsourced services. Responsibilities include monitoring BPO performance, performing quality checks, and addressing discrepancies in interline billings. The ideal candidate has a diploma in Finance or Business Administration and possesses strong analytical and communication skills. This role emphasizes team collaboration as well as independent problem-solving.

Qualifications

• Diploma in areas such as Finance or Business Administration is preferred.
• Strong analytical, coordination, and communication skills.
• Detail-oriented, resourceful, and comfortable solving non-routine problems.
• Team player who can also work independently.

Responsibilities

• Ensure all the OAL coupons are processed promptly and completely.
• Monitor the processing done by the BPO staff.
• Answer queries regarding involuntary-routed tickets.
• Ensure SPAs are maintained for interline billings.
• Update SPA conditions in the IPRA System.
• Ensure high quality of BPO work.
• Perform QC checks on BPO work monthly.
• Provide feedback to improve BPO staff quality.
• Compile monthly reports on QC checks.
• Ensure accuracy of billings to OAL.
• Review OAL tickets with low yields for accuracy.
• Amend billed values where applicable.
• Follow up on noted anomalies.
• Investigate anomalies in OAL ticket processing.
• Perform UAT for system changes related to billings.

Skills

Analytical skills

Coordination skills

Communication skills

Detail-oriented

Problem-solving

Teamwork

Education

Diploma in Finance or Business Administration

Job description

A leading airline company in Singapore is seeking a Finance Officer to manage billing processes, ensuring high quality and accuracy in outsourced services. Responsibilities include monitoring BPO performance, performing quality checks, and addressing discrepancies in interline billings. The ideal candidate has a diploma in Finance or Business Administration and possesses strong analytical and communication skills. This role emphasizes team collaboration as well as independent problem-solving.