Outreach Operations and Data Analysis Executive

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established consulting firm in Singapore is seeking a specialist in project content to provide comprehensive support to participants and manage information gathering. Candidates should have a degree in a relevant field and possess strong verbal communication skills. Proficiency in MS Word and Excel is essential, along with the ability to build relationships and manage stakeholder interactions effectively. This role offers a contract from immediate until December 2025, with renewal based on performance.

Qualifications

• Experience managing large employee-based accounts is a plus.
• Ability to communicate effectively and manage interactions across different organizational levels.

Responsibilities

• Become a specialist in project content, objectives, and deliverables.
• Offer comprehensive support to designated participants.
• Develop a deep understanding of participant's business operations.
• Build strong relationships by addressing participant concerns.
• Gather information through outbound calls and email exchanges.
• Accurately compile, record, and input information into the system.

Skills

Strong verbal communication skills

Proficiency in MS Word and Excel

Detail-oriented

Education

Degree in a relevant field

Job description

Working Days: 5 days across Monday - Sunday

Location: Central

Contract Period: immediate till Dec 2025 (Yearly renewable based on performance and business needs)

Job Responsibilities:

• Become a specialist in project content, objectives, and deliverables.
• Offer comprehensive support to designated participants, ensuring timely and accurate information gathering.
• Develop a deep understanding of participant's business operations and procedures to facilitate effective information gathering.
• Build strong relationships by addressing participant concerns and challenges.
• Gather information through outbound calls, email exchanges, and on-site visits.
• Maintain consistent communication with participants and stay informed about new contacts.
• Accurately compile, record, and input information into the system, including thorough case documentation.
• Implement strategies and initiatives to improve participation rates.
• Generate monthly progress reports on completion status and service level achievements for reporting officers.
• Provide information analysis and progress predictions to management and stakeholders.
• Assist in investigating escalated issues when required.
• Perform other duties as assigned.

Job Requirements:

• Degree in a relevant field.
• Experience managing large employee-based accounts is a plus.
• Proficiency in MS Word and Excel for reporting and progress tracking.
• Strong verbal communication skills are essential for daily tasks.
• Ability to communicate effectively and manage interactions across different organizational levels, both internally and externally.
• Detail-oriented and thorough in task execution.
• Successful completion of a training course and assessments is required before operational deployment.
• Singaporeans only.