Outreach Operations and Data Analysis Executive

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for a specialist to manage project content and deliverables. This role requires strong communication skills and a degree in a relevant field. The candidate will interact with participants to gather information through various methods and generate progress reports. Singaporeans only are encouraged to apply.

Qualifications

• Strong verbal communication skills are essential.
• Detail-oriented and thorough in task execution.
• Proficiency in MS Word and Excel for reporting and progress tracking.

Responsibilities

• Become a specialist in project content and deliverables.
• Offer comprehensive support to designated participants.
• Develop a deep understanding of business operations for effective information gathering.
• Build relationships by addressing participant concerns.
• Gather information through calls, emails, and on-site visits.
• Generate monthly progress reports for management.

Skills

Verbal communication

Detail-oriented

MS Word proficiency

MS Excel proficiency

Education

Degree in a relevant field

Job description

Working Days: 5 days across Monday - Sunday

Location: Central

Contract Period: immediate till Dec 2025 (Yearly renewable based on performance and business needs)

Job Responsibilities:

• Become a specialist in project content, objectives, and deliverables.
• Offer comprehensive support to designated participants, ensuring timely and accurate information gathering.
• Develop a deep understanding of participant's business operations and procedures to facilitate effective information gathering.
• Build strong relationships by addressing participant concerns and challenges.
• Gather information through outbound calls, email exchanges, and on-site visits.
• Maintain consistent communication with participants and stay informed about new contacts.
• Accurately compile, record, and input information into the system, including thorough case documentation.
• Implement strategies and initiatives to improve participation rates.
• Generate monthly progress reports on completion status and service level achievements for reporting officers.
• Provide information analysis and progress predictions to management and stakeholders.
• Assist in investigating escalated issues when required.
• Perform other duties as assigned.

Job Requirements:

• Degree in a relevant field.
• Experience managing large employee-based accounts is a plus.
• Proficiency in MS Word and Excel for reporting and progress tracking.
• Strong verbal communication skills are essential for daily tasks.
• Ability to communicate effectively and manage interactions across different organizational levels, both internally and externally.
• Detail-oriented and thorough in task execution.
• Successful completion of a training course and assessments is required before operational deployment.
• Singaporeans only.