Outreach Client Success Analyst

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Research & Engagement Specialist for a two-year programme. The role involves conducting surveys through interviews, designing survey strategies, and analyzing data. Ideal candidates will possess strong analytical and communication skills and a good educational background. This position offers the chance to gain experience in statistical processes and enhance interpersonal abilities.

Benefits

Practical experience in survey operations

Rotation through different roles

Career development opportunities

Responsibilities

• Collect data through phone and face-to-face interviews.
• Design strategies to encourage online participation.
• Utilize modern techniques to design surveys.
• Apply advanced sampling methods to minimize fatigue.
• Leverage data analytics tools for quality validation.
• Analyze data and produce actionable reports.
• Develop strategies to raise awareness of statistical products.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Self-starter

Education

Good tertiary qualifications

Job description

• Contract Duration: Immediate - 30 June 2025 (Extendable depend on performance)

Job Overview

Join our two-year programme as a Research & Engagement Specialist, where you will play a key role in conducting survey operations. Your primary responsibility will be conducting interviews with survey participants, either over the phone or face-to-face, to ensure a professional and engaging survey experience while driving high response rates. Through these interactions, you will build your confidence in engaging with diverse individuals, enhancing your communication and interpersonal skills. In addition to survey operations, you will have the opportunity to rotate through various functions within the department, gaining a good understanding of the statistical production process. Over time, you may specialize in an area that aligns with your strengths and career goals.

Key Responsibilities

• Survey Operations: Collect data through phone and face-to-face interviews, ensuring a smooth and professional survey experience that fosters high response rates and customer satisfaction.
• Strategy Development: Design and implement strategies to encourage online participation, reducing reliance on face-to-face interviews and optimizing survey response rates.
• Questionnaire Design: Utilize modern techniques to design surveys that meet organizational needs while keeping pace with technological trends and improving operational efficiency.
• Sampling Methodology: Apply advanced sampling methods that minimize survey fatigue among the public while ensuring the accuracy and representativeness of collected data.
• Data Analytics: Leverage data analytics tools to validate and verify the quality of survey data. Explore alternative data sources and apply imputation methods to handle incomplete data.
• Data Analysis & Reporting: Analyze collected data and produce clear, actionable reports, using data visualization tools to present findings effectively to stakeholders.
• Dissemination Strategy: Develop and execute strategies to raise awareness of statistical products and ensure they meet the diverse needs of various societal segments.

Programme Highlights

• Gain practical experience in survey operations and statistical processes.
• Rotate through different roles to understand various aspects of the department.
• Build your communication and interpersonal skills by engaging with a wide range of survey participants.
• Develop specialized expertise in areas that match your career aspirations.

Job Requirements

• Good tertiary qualifications
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• A keen learner and self-starter

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO. https://sg.go.persolkelly.com/job/apply/12170

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