Output Management Manager, Vice President

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A prominent banking institution in Singapore is seeking an Output Management Manager. This permanent role involves overseeing Output Management systems, managing printing/enveloping vendors, and providing technical support. The ideal candidate should have over 10 years of experience in banking Data Centre Operations, along with skills in troubleshooting, programming in Python, and knowledge of various technologies such as Active Directory and MS SQL. A solid understanding of both Windows and UNIX environments is essential for success in this role.

Qualifications

• At least 10 years of experience in a banking Data Centre Operations environment.
• In-depth understanding of network and database systems.
• Competent in resolving technical issues in Windows/Unix environments.

Responsibilities

• Administer Output Management systems and manage vendors.
• Provide 24x7 on-call support for Output-related incidents.
• Oversee operations for printing/enveloping vendors.

Skills

Network troubleshooting

Database management

Windows and UNIX platforms

Technical support

Programming/scripting in Python

Knowledge of R2W and RPM systems

Tools

Active Directory

MS SQL

Visual Basic

Power Shell

C#

Java

Job description

Job Responsibilities

The Output Management Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB’s printing/enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations. Its primary responsibilities include the following:

Core Responsibilities

• Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.


• Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.


• Oversees the daily operational procedure for the printing/enveloping vendor.


• Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.


• Identify, analyse, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.


• Perform management of Output Management’s vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.


• Participate in audit and compliance review involving Output Management systems and print operations.


• Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor’s solvency and soundness.

Automation,Program Development, and Infrastructure Support

• Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.


• Develop and maintain existing scripts and programs to automate Output Management operational processes.


• Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation/implementation.


• Continually improve the end to end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support and operation teams (internal and external)

Project Management

• Perform project management roleon Output Management driven projects and initiatives.


• Participate in projects andinitiatives requiring/involving Output Management support.

Job Requirements

• At least 10 years experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.


• Possess an in-depth understanding of network, database, and Windows and UNIX platforms necessary in troubleshooting issues related to Output Management systems.


• Competent in resolving technical and access related issues in network, database and Windows and UNIX environments.


• Knowledgeable in Windows infrastructure and other technologies (Active Directory (AD),Domain Name Servers (DNS), Network Load Balancer, MS Clustering, Virtual Machine (VM), MS SQL)


• Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.


• Knowledgeable in Windows/Unix programming/scripting/Python.


• Knowledgeable in the Microsoft suite of products such as Excel, Word, and Power Point.


• Knowledge in Visual Basic, Power Shell, C#, and Java programming is a big advantage.


• Knowledge in R2W and RPM systems is a big advantage.