Outpatient Services Associate

St Luke's Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare institution in Singapore is looking for a candidate to provide excellent customer service and administrative support to outpatient services. Responsibilities include customer registration, appointment management, and responding to inquiries. Ideal candidates must have GCE N’ Level or ITE Certificate, effective communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Must possess GCE N’ Level or ITE Certificate.
• Prior customer service experience in healthcare is advantageous.
• Excellent communication and telephone skills are essential.

Responsibilities

• Provide excellent frontline customer service and administrative support.
• Manage customer registrations, appointment scheduling, and payments.
• Respond to customer inquiries and update patient records.

Skills

Customer service

Communication skills

Multitasking

Ability to work under pressure

Education

GCE N’ Level or ITE Certificate

Job description

Responsibilities

• Provide excellent frontline customer service and meticulous administrative support to the Outpatient Services
• Customer registration, appointment scheduling and reminders, collection of payment/deposits
• Respond to customer requests and enquiries
• Regularly update general patient records
• Undertake general reception and other adhoc clerical duties as assigned

Requirements

• GCE N’ Level or ITE Certificate holders are welcome to apply
• Prior customer service experience in relevant healthcare settings would be an added advantage
• Excellent communication and telephone skills
• Ability to communicate in vernacular languages is an asset (in order to liaise with vernacular speaking associates/patients)
• Must be able to work under pressure, multitask and meet tight deadlines
• Able to work in a fast paced environment