Outlet Sales & Guest Experience Lead

NOOR AFREEN EXPRESS TRADING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job description

Oversee daily outlet operations to ensure smooth and efficient service flow.

• Supervise, train, and motivate service staff to maintain high standards of performance.
• Manage staff scheduling, attendance, and allocation of duties.
• Monitor food and beverage quality, presentation, and hygiene standards.
• Handle customer feedback, resolve complaints, and ensure excellent guest experience.
• Track sales performance, control costs, and manage inventory and ordering.
• Assist in planning and executing promotional activities.