Outlet Manager

KOUFU PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent outlet management company in Singapore seeks a dedicated Operations Supervisor to oversee daily outlet operations. Responsibilities include ensuring compliance with regulations, training staff, and working closely with the Area Manager to achieve sales targets. Ideal candidates would have strong leadership skills and a commitment to customer service. This role provides an opportunity to create a positive work environment while addressing operational challenges.

Responsibilities

• Oversee daily operations for efficient outlet functioning.
• Work closely with Area Manager on strategic business planning.
• Ensure compliance with hygiene and safety regulations.
• Train and retain outlet staff for improved performance.
• Manage inventory levels and address customer complaints.

Job description

Duties and Responsibilities

• Oversee and perform the daily operations of the outlet for efficient operations
• Work closely with the Area Manager on strategic business planning and operations
• Develop cost-effective operational plan to achieve the outlet’s goals
• Discuss ideas with the Area Manager to achieve sales targets, assist Area Manager with the implementation of ideas and motivate outlet staff to achieve sales target
• Ensure outlet compliance to all company and authority regulations including but not limited to hygiene, cleanliness and workplace safety guidelines
• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management, marketing displays and inventory controls
• Train and retain outlet staff, provide feedback to the Area Manager on work performance and disciplinary issues
• Monitor outlet staff and advise on disciplinary problems such as tardiness and non-adherence to the company’s standards
• Assist the Area Manager with recruitment and scheduling
• Manage inventory levels and train staff with regard to ordering
• Ensure good and prompt service to satisfy customers' needs
• Represent the company to address customer’s complaints and feedback professionally in-store
• Assist the Area Manager with regard to maintenance issues for respective outlets
• Analyse and resolve problems in a timely and accurate manner
• Develop a positive, efficient and cooperative working environment
• Other ad-hoc duties when required