Outlet Manager

STUFF'D VENTURES PTE. LTD.; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading food service provider in Singapore is looking for a capable outlet manager to ensure operational excellence and improve customer experiences. You'll lead a team, manage inventory, and uphold safety standards. The ideal candidate will have strong leadership skills and experience in customer service while offering competitive incentives and benefits. Join us for structured career progression and a comprehensive training program.

Benefits

Monthly performance incentives

Annual performance bonus

Nutritious staff meals

Grooming allowance

100% sponsorship for language lessons

Structured career progression

Qualifications

• Experience in managing outlet operations and customer service.
• Strong leadership skills with the ability to train and motivate a team.
• Knowledge of compliance and hygiene regulations.

Responsibilities

• Oversee operational excellence and customer experience.
• Lead team in implementing performance improvements.
• Manage customer engagement across platforms.

Skills

Team Leadership

Customer Engagement

Compliance Management

Job description

Outlet Operational Excellence

Operational Standards and Customer Experience

• Uphold the highest safety, cleanliness, quality, and efficiency levels, ensuring adherence to Stuff’d hospitality standards in all interactions.
• Oversee timely inventory requisitions and receiving procedures and optimize strategies to minimize waste production.

Team Leadership and Implementation

• Lead the team in implementing changes to enhance outlet performance and customer experience, ensuring staff readiness to manage crises effectively.
• Ensure the outlet's functionality and equipment are maintained optimally.

Customer Engagement and Communication

• Manage customer experiences across various platforms, encouraging and facilitating social media reviews and ratings.
• Establish and maintain positive relationships with internal and external stakeholders, ensuring effective and timely communications.

Reporting and Feedback

• Provide comprehensive and timely feedback to the Area Manager regarding outlet activities, achievements, challenges, and recommendations for improvement.

Safety Compliance and Manpower Management

Compliance and Risk Control

• Conduct scheduled food audits accurately, ensuring compliance with operational, safety, and hygiene regulations.
• Enforce adherence to First-In-First-Out and First-Expiry-First-Out guidelines for food and ingredient usage and sales.
• Communicate and ensure team members follow safe work procedures, maintaining compliance with SFA guidelines and Stuff’d SOPs for food safety.

Resource Planning and Team Management

• Forecast resource and manpower needs, planning weekly schedules based on business requirements.
• Manage staff grievances, conflicts, and disciplinary actions, escalating when necessary to the Area Manager/HR.
• Conduct on-site orientations covering safety, hygiene, and comprehensive on-the-job training for new employees.

Leadership and Performance Management

• Lead, motivate, and train team members, fostering morale and facilitating succession planning.
• Set goals, provide timely performance feedback, and ensure accountability for each team member, motivating them to achieve targets.

WHY JOIN US?

• Monthly performance incentives for full-time service crew
• Annual Performance Bonus (Up to 2 months’ Salary)
• Guaranteed Annual Increment
• Nutritious staff meals
• Grooming allowance
• 100% sponsorship of Private Conversation Language lessons (English)
• Structured and Rapid Career Progression for High Performers
• Dedicated Training and Onboarding program
• Up to 100% Study Grants Sponsorship
• Medical and Leave benefits.
• Employee Perks and Discounts
• 0% Interest loans (Up to 10x of basic salary) *

Quantum is based on individual performance and depending on each case