Outlet Assistant Manager

SARGEANT-LEE GROUP HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A thriving restaurant group in Singapore is seeking an experienced individual to manage operations for their restaurant. Responsibilities include overseeing daily operations, ensuring superior customer service, and mentoring staff. The ideal candidate will have at least 3 years of experience in the industry, strong leadership skills, and the ability to work shifts, including late nights. Knowledge of English and Chinese is essential for interacting with customers. Competitive work environment with potential for growth awaits qualified applicants.

Qualifications

• Minimum 3 years experience in a similar industry.
• Ability to work shift work and late shifts until 2am.
• Strong leadership skills to mentor team members.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently to customer complaints.

Skills

Leadership skills

Good communication skills

English and Chinese language proficiency

Job description

Job Responsibilites

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• To assist outlet manager ad-hoc work

Requirements

• Minimum 3 years and above experience in similary industry.
• Will able to work shift work and late shift. Eg: closing till 2am.
• Strong leadership skills so able to mentor other team memebers.
• Good communication skills
• Need to know the language of english and chinese as required by the customers.
• shift work required
• weekend & ph required to wok
• working may work up to 12 hours per day if operation required.
• 4 days off per month