Outbound Call & Customer Solutions Pro

OAKTREE CONSULTING; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic consulting firm in Singapore is looking for an Outbound Call Associate. The role involves engaging customers through surveys, meeting key performance indicators, and providing quality service via phone and email. Candidates should have at least a Diploma and preferably 1 to 2 years of experience in a call center environment. Fluency in a second language and good communication skills are essential.

Qualifications

• At least 1 to 2 years of experience in call centre or service industry.
• C5 for English O level is required.

Responsibilities

• Engage customers to gather information through surveys.
• Meet key performance indicators set by the company.
• Provide quality customer service via phone and email.
• Resolve customer queries efficiently.

Skills

Good communication skills

Fluency in a second language

Computer literate

Good typing skills

Education

Diploma / NITEC / GCE 'O' Level or equivalent

Job description

A dynamic consulting firm in Singapore is looking for an Outbound Call Associate. The role involves engaging customers through surveys, meeting key performance indicators, and providing quality service via phone and email. Candidates should have at least a Diploma and preferably 1 to 2 years of experience in a call center environment. Fluency in a second language and good communication skills are essential.