OSS Engineer (Data Center)

PERSOL; Singapore; On-site; SGD 90,000 - 117,000; Full time

Job summary

A leading company in operational systems seeks a Global Operations Systems Engineer in Singapore to provide technical support for Data Center Operations. This role involves troubleshooting and ensuring smooth operations of critical systems, with responsibilities including Tier I and II support, incident management, and collaboration with internal teams. Ideal candidates should have a relevant degree and experience in a remote support role.

Qualifications

• 3–5 years in a 24/7 remote support role and Data Center operations.
• Experience with hardware integration and troubleshooting critical infrastructure.

Responsibilities

• Deliver Tier I and II support for 24/7 Data Centers.
• Participate in a weekly rotating on-call schedule.
• Troubleshoot and resolve issues in the operations environment.

Skills

BMS knowledge

EPMS knowledge

DCIM knowledge

Communication protocols (Modbus, BACnet, MQTT, SNMP)

Troubleshooting skills

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Job description

Overview

We are seeking a Global Operations Systems Engineer to provide day-to-day technical support and triage for Data Center Operations Systems. This role involves troubleshooting, incident escalation, and collaboration across internal teams to ensure smooth operations of mission-critical systems.

Key Responsibilities

• Deliver Tier I and II support for 24/7 Data Centers, including BMS, EPMS, and OT devices.
• Participate in a weekly rotating on-call schedule.
• Provide proactive and reactive assistance to internal customers.
• Troubleshoot and resolve issues in the operations environment, escalating when necessary.
• Handle incoming calls and tickets, ensuring timely triage and resolution.
• Detect and analyze alarms, perform basic fault isolation, and escalate to Tier III when required.
• Collaborate with Service Desk, IT Systems, and Networking teams for cross-functional issue resolution.
• Maintain accurate and timely ticket updates and documentation of incidents and maintenance activities.
• Ensure compliance with internal OLA and KPI standards.
• Continuously update technical knowledge through training and professional development.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field, or 5+ years of equivalent experience.
• 3–5 years in a 24/7 remote support role and Data Center operations.
• Strong knowledge of BMS, EPMS, DCIM, and alarm delivery systems (Schneider Electric, Automated Logic, Tridium, Siemens, Honeywell, Johnson Controls).
• Familiarity with communication protocols: Modbus, BACnet, MQTT, SNMP, Web Services.
• Experience with hardware integration and troubleshooting critical infrastructure (Electrical/HVAC).