Order Processing and Customer Service Assistance

AMMERLAND ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading Asia-Pacific company in Singapore is seeking an Operations Specialist to join their Sales Operations team. The role involves managing post-sales processes, generating orders, and providing support to enhance customer relations. The ideal candidate should have a Bachelor's degree, experience in similar roles, and strong organizational skills. Proficiency in Microsoft Office and ERP Systems is essential. This position offers an exciting opportunity for those who wish to thrive in a fast-paced environment.

Qualifications

• Preferred Bachelor's degree in business, communications, or related field.
• Minimum 2-3 years of experience in a similar function.
• Exceptional attention to detail with strong organizational skills.

Responsibilities

• Generate sales orders, purchase orders, and invoices in ERP System.
• Monitor invoice payments and due dates.
• Provide admin support and perform general admin duties.

Skills

Detail-oriented

Effective communication

Organizational skills

Problem-solving

Negotiation skills

Time management

Supply Chain knowledge

Data processing

Education

Bachelor’s degree in business or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

ERP Systems

Job description

in your role, you will be part of the regional Sales Operations team reporting into the Heads of Operations, APAC. The Operations Specialist team is involved but not limited, in all stages of the post‑sales processes, ensuring an excellent customer service, from ordering until invoicing and after sales services. This role provides a high‑level support to both internal and external parties to facilitate strong relationships and generate added value to the post sales process. This is a fast‑paced team, ideal for someone who is highly organized, loves details and wants to exceed expectations.

The Operations Specialist responsibilities will include, but are not limited to, order processing, troubleshooting and problem solving, tracking and reporting, basic claim management, training, basic project management and other assigned activities.

• Generate sales order, purchase order, invoice, credit note, debit note etc in our ERP System
• Ensure that all incoming emails/calls are attended to in a good manner
• Answer post sales questions related to logistic and documentation
• Basic experience in claim management for minor issues
• Must be detailed oriented with a proven ability to multi‑task
• Effective communication, both in written and verbal form, to interact with cross functional international teams and departments
• Advanced understanding or knowledge of sales processes, order administration processes, etc.
• Monitor invoice payments and due dates
• Supporting month end closing activities
• Assist and work close with the sales team in daily sales operation and liaise between other departments on sales order for delivery
• Maintain and ensure proper documentation and filing system
• Strong ability to work under time constraints and meet tight deadlines
• Provide admin support & perform general admin duties
• Strong interest in identifying process improvement opportunities that support the key business operations
• Knowledge in Microsoft Outlook, Word, Excel and practice to work with ERP Systems
• Other responsibilities that may be assigned from time to time

The Ideal Candidate should possess:

• prefered Bachelor’s degree in business, communications or related field
• prefered min. 2-3 years of experience in similar function
• We also welcome applications from motivated graduates and career starters
• Exceptional attention to detail with strong organizational and prioritization skills
• Time management and scheduling deadlines
• Strong negotiation, communication, influencing and analytical skills with ability to develop & manage supplier and stakeholder relationships
• Excellent understanding of Supply Chain processes of international trading and logistics
• Data processing, Decision-making, Problem-solving skills
• A curiosity to learn our customers, business problems, use cases and work on solutions
• APAC market knowledge and customers cultural needs
• Excel, word, outlook, power point skills
• Fast learner of ERP processing and management system